Faq Manager
QUESTIONS RELATED TO REGISTRATION ON THE SITE
A registered user has the following advantages:
- Full information about order status, history of his purchases
- Automatically become a participant of the loyalty program "bobu club"
- Is able to exchange bonuses for promotion code allows you to buy the goods at a discount
- Be aware of the various offers and promotions.
To register in the online store "Bo BU", click on the link "Personal account", then click "Register" and complete the form or tick the "Register" during checkout.
In personal Cabinet you can view your order history, the status of a current order, change your data, add or change the shipping address, subscribe or unsubscribe to the newsletter store.
Nothing, it's easy to recover on the password recovery page.
QUESTIONS RELATED TO ORDERING:
Especially for you we made a very easy navigation on the website. After adding to cart and clicking "Checkout" you step by step with tips will be able to choose more convenient form of payment, options and delivery time. After going through all the stages of order processing on your mail will receive a confirmation. When the Manager of our company will check your order - we will contact you to clarify all the important details.
The number of products you can view or edit in the shopping cart or at checkout
View the cost and time of delivery when placing the order on the page order.
QUESTIONS RELATED TO PAYING AN ORDER
At the moment we deliver orders with paleoplanet only for the city of Kiev and region. These changes are imposed in connection with the entry into force on April 28, law No. 361-IX "On prevention and counteraction to legalization (laundering) of proceeds from crime, financing of terrorism and financing of proliferation of weapons of mass destruction".
Yes, you can pay with the card. Payment is available online on the website, you can also alert the operator to the courier brought the mobile terminal, the service is available for the city of Kiev and region.
Yes, the service purchase credit available when ordering, choose the suitable conditions and the Bank you can when ordering.
QUESTIONS RELATED TO THE DELIVERY AND RETURN OF THE GOODS
Terms of delivery are available on the delivery page.
Terms of delivery are available on the delivery page.
If you return an item which You did not, you pay the freight to You, and delivery to the warehouse of the company.
If the item you received was damaged or understaffed, delivery to You and delivery to the warehouse of the company paid by the company.Your order will be Packed in standard packaging from the manufacturer, if the manufacturer delivers the product in a soft pack, an additional item will be Packed in cardboard, stretch film and tape at the expense of the company.
Just inform the courier or the courier company that delivered You the goods. Also You have 14 days after receiving the item for a refund.
If you find damage, marriage or retrofitting inform the courier or the courier company who delivered the product, also contact us so we can immediately solve this problem.
Да, главное придерживайтесь советам и нашим подсказкам по возврату. Обязательно осмотрите товар при получении, и если у Вас будут замечания сообщите о них сразу курьеру или курьерской компании.
Any goods ordered on bobu.com.ua (except the goods of the partners) and not coming up for whatever reason (style, size, color) can be returned within 14 days, excluding the day of purchase.
Damaged goods you can return immediately to the courier or the courier service because after receiving the item, refund the damaged item is not possible.
You need to return your completed application, passport or any other identity document of the state sample.
The period of refund, depends on the chosen method of refund:
| Method return | The repayment period | Details |
| Return courier service. |
30 days* after physical receipt of the parcel at our warehouse
|
The refund will be sent to the account specified in the statement. Before sending please check all documents to avoid delays in the consideration. In the case of a manufacturing defect we will refund the cost of return shipping. |
| Store return - temporarily unavailable (the order was issued with delivery to your home or postamat) |
7 days* the refund is in store
|
Please refer to the employees in the cash area for processing the return. The cost of returned goods will be transferred to the presented Bank card. |
| Store return - temporarily unavailable (retail order purchased in the store) | • Cash — out cash immediately after the confirmation of the return, up to a maximum of 7 days; • Card payment — 3 days* |
Please bring the card You paid for the product/order to speed up the return. |
| The waiver paid for on the website of the order at the time of delivery | 30 days* after receiving the fault information from the courier service | The refund will be made to the account from which the payment was made on the website. |
According to the Decree of the Cabinet of Ministers of Ukraine dated March 19, 1994 M 172.
Food products, medicines and items of sanitation.
Food items:
- corset accessories (corset, bodysuit, bras)
- cosmetic products in aerosol packing
- down-feather products (except outerwear)
- baby toys soft toys rubber inflatable
- gloves, mittens
- underwear (lingerie, swimwear, nightgowns, pajamas)
- personal hygiene items (razors, toothbrushes, combs, massage brushes, hair clips, hair curlers and other similar products)
- tools for manicure and pedicure
- jewelry of precious metals, amber
- tissue telegarden and lace fabric
- hosiery
- bed linen
- products for babies
QUESTIONS RELATED TO THE GOODS
Of course, all the products presented in our online store are 100% original and have quality certificates.
When buying a product from us, You can be sure that has a really high-quality products from well-known manufacturers, certified, and with an official guarantee.
We guarantee You that in the event of any claims or claims provided for by the law "On protection of consumer rights", we will fulfill all obligations on our part.
Warranty periods vary from 3 to 36 months.The status of the goods to order in our online store means that goods need to be ordered from the manufacturer and should be expected. Usually custom models "are coming" to us 5-14 days.
QUESTIONS CONCERNING THE BO BO LOYALTY PROGRAM 💰
Bonus Account is an opportunity for our clients to make more profitable purchase bobu.com.ua!
After registration in the personal Cabinet You will be immediately available bonus account, which will earn bonus hryvnia (bonus ₴) for purchase. The accumulated bonus hryvnia can be used for discounts at the rate of 1 bonus = 1 UAH.
For bonus hryvnia must be an authorized user of the site bobu.com.ua and have a bonus account. With every purchase (2.5%) bonus hryvnia will be credited to the account automatically.
The bonus hryvnia happens when you purchase goods for which such calculation is provided. The number of bonus hryvnia is indicated next to each specific product. This amount is charged in full in case of full payment for the goods money. If a payment item is used bonus hryvnia or other discounts, bonus hryvnias amount to the calculation may be recalculated in accordance with the paid money amount.
If you have not taken the order or refused it when received, accrued bonus hryvnia will be void.Leave informative reviews and get a 5 bonus hryvnia!
The bonus hryvnia for reviews and comments occurs if they meet the requirements of informativeness. Charging occurs only for the left for those items in the card which identifies the information.
Bonus hryvnia for the feedback on the goods you will be credited within 4 days after the publication of your review on the website.
Information about calculating or not calculating the bonus hryvnia for reviews available in your account. Get bonus hryvnia to the reviews of users who have activated your bonus account.
One month one user bonus hryvnia are awarded to not more than 10 reviews.QUESTIONS RELATING TO PROMOTES AND COUPONS
The code is a secret code, with which you will be able to save.
The promo code you can get during events, and exchange in the personal account accrued bonuses for great discounts.
The coupon is a gift for the birthday of your child, which gives You a 10% discount
The coupon is a gift for the birthday of your child and you will receive it via SMS or Email in a secret code that will be active for 14 days until my birthday and 7 days after. Don't forget to add your child to your personal account, in order not to forget to congratulate You.
QUESTIONS CONCERNING STORE ACTIVITIES
Receiving calls:
Mon-Fri: 9:00-18:00
Sat-Sun: 10:00-16:00
Around the clock any day of the week and weekends
Please contact us in any convenient way for you and we will try to answer all your questions.